POST
/api/ticket/{id}/resolve
Resolve the specified ticket
Scope:
client
or
operator
Request Parameters
Path
id
required
The id of the ticket to be resolved
Query
solution
required
The solution provided
comment_type
required
Comment type should be "resolved"
Response
Schema
message
The response message
status
The system response status. Will be ok or error
curl
example request
1
curl -X POST -d '{"solution":"Test Solution","comment_type":"resolved"}'
2
-H "Content-Type: application/json"
3
-H "Authorization: Bearer {{Oauth Token}}"
4
https://developer.livehelpnow.net/api/ticket/{{1234567}}/resolve
example response
1
{
2
"message"
: "Ticket resolved successfully",
3
"status"
: "ok"
4
}